Refund and Cancellation Policy

Effective and last updated: 4 August 2026

This policy applies to payments made to Vaishali Education / Vaishali Educational Welfare Trust for admission guidance, counselling, registration support, document review, application assistance and related educational support services. It should be read with our Terms and Conditions.

सरल सारांश: भुगतान के 24 घंटे के भीतर और सेवा शुरू होने से पहले cancellation request देने पर full refund की समीक्षा की जाएगी। सेवा शुरू हो जाने पर केवल न दिए गए (undelivered) हिस्से की राशि, यदि कोई हो, refundable हो सकती है। Duplicate payment, extra debit और हमारी ओर से service न दे पाने की स्थिति अलग से review होगी। यह सारांश नीचे लिखी पूरी policy के अधीन है।

1. Cancellation Before Service Starts

You may request cancellation within 24 hours of a successful payment if the relevant service has not started. If approved, the refundable amount will be returned to the original payment method. Any third-party fee already paid with your prior authorization and which cannot reasonably be recovered may be excluded, with details provided in the decision.

2. When a Service Is Considered Started

A service is considered started when one or more of the following has occurred at your request:

• A counselling call, meeting or scheduled consultation has begun or been completed.
• Your profile, documents or eligibility have been individually reviewed.
• An application, registration, document set or request has been prepared or submitted.
• A customized course, college, fee, scholarship or process report has been shared.
• An institution, university, board, government portal or other third-party fee has been paid or committed with your authorization.
• Access to paid material, a login, appointment or another service deliverable has been provided.

3. Eligible Refund Situations

• Duplicate or excess payment: the verified extra amount will be refunded.
• Provider cancellation: if we confirm that we cannot provide the paid service, the unprovided amount will be refunded.
• Pre-service cancellation: a valid request made within the 24-hour window before work starts.
• Partially delivered service: where appropriate, the uncommitted and undelivered portion may be refunded after deducting the reasonable value of completed work and authorized non-recoverable third-party fees.
• Incorrect amount: an amount collected above the agreed fee, after verification.

4. Non-Refundable Situations

• The portion of counselling, review, registration, application or support already performed or delivered.
• Institution, university, board, council, government portal or other third-party charges already paid with your authorization where that third party does not permit a refund.
• A missed appointment after work or a time slot was specifically reserved, unless we agree to reschedule or applicable law requires otherwise.
• A request based only on admission, seat, scholarship, education-loan, examination, visa, employment or another third-party outcome being rejected, changed or delayed.
• Loss caused by inaccurate, incomplete, false or late information or documents supplied by the student or payer.
• Change of mind after the 24-hour period or after service starts, except for an eligible undelivered portion or rights available under applicable law.

5. How to Submit a Request

1. Email [email protected] with the subject Refund Request, or call +91 8409971658.
2. Provide the student's name, registered mobile number, payment date and amount, Order ID or gateway transaction ID, service purchased, and reason for cancellation.
3. Attach the payment receipt or bank debit proof. Do not send card PIN, UPI PIN, OTP, CVV or internet-banking password.
4. Keep the acknowledgement or complaint reference for follow-up.

6. Review and Written Decision

We will verify the payment, request time, service status, work records and third-party commitments. We may ask for additional information reasonably needed to prevent fraud or identify the correct transaction. Approval is not automatic merely because a request is submitted. The written decision will state whether the request is approved, rejected or partly approved and, where applicable, explain material deductions.

7. Approved Refund Timeline

We aim to initiate an accepted refund within 7 working days after written approval. The payment gateway, card network, UPI system or bank may then take additional time to credit the original account. Cashfree currently indicates typical timelines of up to 5 working days for UPI, 7 working days for cards, and 7-10 working days for net banking and other methods. These are provider timelines and may change.

Where available, the Refund ID or Acquirer Reference Number (ARN) may be shared for bank follow-up. A refund marked successful by the gateway but not visible in your account should be followed up with the issuing bank using that reference.

8. Failed, Pending and Auto-Reversed Payments

A debit with a failed or pending merchant confirmation is not treated as a merchant-approved refund request. It is first reconciled by the payment gateway and banks. Applicable RBI payment-system timelines, including automatic reversal rules, continue to apply. If the amount is not automatically reversed within the applicable period, send us the transaction reference so that we can assist with escalation.

9. Refund Method and Currency

Refunds are made in INR to the original payment method wherever the payment system permits. For security and anti-fraud reasons, we do not ordinarily redirect a refund to an unrelated bank account, card, wallet or UPI ID. The total refund cannot exceed the amount successfully received for that transaction.

10. Chargebacks, Fraud and Duplicate Recovery

Please contact us first so that a genuine issue can be investigated quickly. If a chargeback or payment dispute is filed, we may share the payment receipt, service record, communication and authorization evidence with the gateway or bank. A customer cannot recover the same amount both through a merchant refund and a chargeback. Fraudulent, altered or misleading claims may be rejected and handled as permitted by law.

11. Provider Changes and Force Majeure

If we cancel the service, we will offer a reasonable replacement, rescheduling or refund of the unprovided amount. Delays caused by government portals, institutions, network outages, natural events or other circumstances outside reasonable control may lead to rescheduling rather than cancellation, but this does not remove any non-waivable legal right.

12. Grievance Redressal

Refund complaints are handled by the Grievance Officer, Vaishali Educational Welfare Trust. We aim to acknowledge a consumer complaint within 48 hours and resolve it within one month from receipt. Complex cases involving a bank, gateway or third party may require their response; we will communicate material delay or further information needed.

13. Consumer Rights and Governing Law

This policy is governed by applicable Indian law. Nothing in it limits a right or remedy that cannot lawfully be excluded, including rights relating to deficient service, unfair trade practice, unauthorized payment or failed-transaction reversal. If any provision is held unenforceable, the remaining provisions continue to apply to the extent legally permitted.

14. Policy Updates

The version displayed when a payment is made will ordinarily apply to that transaction, unless a later change is required by law or is more favorable to the consumer. Updated versions will show the effective date on this page.